This policy is effective as of 5th April 2025
At iHostor, your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and customer support. Whether you’re signing up for hosting, purchasing a domain, or simply browsing our site, we are committed to handling your data responsibly and transparently, in accordance with applicable laws like the General Data Protection Regulation (GDPR) and other data protection regulations.
This policy applies to all visitors, customers, and users of the iHostor platform. We encourage you to read it carefully to understand what information we collect, why we collect it, and how you can manage your preferences. By using our services, you agree to the terms described in this Privacy Policy. If you have any questions or concerns, our support team is always available to help.
When you interact with iHostor—such as signing up for an account, purchasing hosting services, registering a domain, or contacting support—you may be asked to provide personal information. This includes, but is not limited to:
Full name
Email address
Phone number
Billing and payment details
Domain registration data
Company or organization name (if applicable)
Support inquiries, feedback, or responses to surveys
Login credentials and account preferences
You may also voluntarily provide additional information through live chat, customer support, or contact forms. This information is collected to help us create and manage your account, deliver services, communicate with you, provide technical support, and ensure a smooth customer experience.
When you visit or interact with the iHostor website and services, we automatically collect certain technical and usage information to help us understand how our platform is being accessed and used. This information is collected through cookies, server logs, analytics tools, and other tracking technologies. Automatically collected data may include: • IP address and geographic location • Browser type and version • Device type and operating system • Pages visited and time spent on the site • Referral URLs and links clicked • Login timestamps and usage patterns • Error logs and performance data
This information helps us monitor website performance, enhance functionality, improve user experience, and ensure the security and stability of our systems. We may use third-party analytics services, such as Google Analytics, to assist with this process. Data collected automatically is generally aggregated and anonymized, and is not used to identify you personally unless combined with other information you’ve provided directly.
When users interact with iHostor by submitting comments, reviews, feedback, testimonials, support tickets, blog replies, or any other form of user-generated content, we may collect and store the information provided. This may include your name, email address, contact information, and the content of your message or submission. In some cases, we may also collect metadata such as submission timestamps and associated account details. This information is used to respond to inquiries, improve our services, enhance user engagement, and showcase testimonials or public feedback (with permission). Please be aware that content submitted in public areas of our site—such as blog comments or forums—may be visible to other users and can be indexed by search engines. We strongly advise against sharing sensitive or confidential personal information in those areas. All user content is handled in accordance with this Privacy Policy and applicable data protection laws.
In some cases, iHostor may receive information about you from third-party sources to help improve our services, verify account authenticity, or support account setup. This may include data from payment processors, domain registrars, analytics platforms, advertising partners, social media integrations, or publicly available databases. For example, if you register a domain through iHostor, we may collect registration data from the domain registry; or if you sign in using a third-party service (like Google), we may receive your name and email address from that platform. Any information obtained from third parties is handled in accordance with this Privacy Policy and is used solely for legitimate business purposes, such as account verification, fraud prevention, or service customization. We do not collect additional data without your knowledge or consent and ensure that any third-party sources comply with applicable data protection laws.
At iHostor, we collect various types of information to deliver our services, improve user experience, and maintain the security and performance of our platform. This includes personal information that you voluntarily provide, such as your name, email address, phone number, billing details, and login credentials. We also collect content you submit through contact forms, support tickets, blog comments, or account dashboards. If you purchase domains, hosting plans, or other services, we may collect transaction-related information such as payment method, service type, and subscription history.
In addition to direct submissions, we automatically collect technical and usage data when you interact with our website. This includes your IP address, device type, browser version, location data (approximate), pages visited, session duration, and navigation behavior. We may also receive limited information from trusted third-party services, such as payment processors, domain registrars, and analytics platforms, to support account setup or improve functionality. All collected data is handled responsibly, used only for legitimate purposes, and protected according to the standards outlined in this Privacy Policy.
At iHostor, we use the personal information we collect to provide, maintain, and improve our hosting services and customer experience. This includes processing orders, creating and managing user accounts, delivering customer support, sending important service updates, and enabling access to features like domain registration, email hosting, or billing dashboards. Your information also helps us verify your identity, prevent fraudulent activity, and ensure that our services are used in accordance with our Terms of Service.
We may also use your personal data to communicate with you—such as sending newsletters, product updates, promotional offers, or feedback requests—based on your communication preferences. Additionally, we analyze usage trends and performance metrics (aggregated and anonymized) to enhance the functionality, reliability, and security of our platform. We never sell your personal information, and we only share it with trusted third parties when necessary to operate our services or comply with legal obligations, as outlined in this policy.
When you contact iHostor through emails or contact forms, we collect the information you voluntarily provide, such as your name, email address, subject, and message content. This information is used solely to respond to your inquiries, provide customer support, or follow up on service-related matters. We store these communications securely and do not share them with third parties unless necessary to resolve your issue or as required by law.
All prices for iHostor products and services are listed in U.S. Dollars (USD) unless stated otherwise and are subject to change without prior notice. Depending on your location, additional charges such as local taxes, VAT, GST, or other applicable government-imposed fees may be added during the checkout process. These taxes are calculated based on billing information provided at the time of purchase. As a customer, you are responsible for paying any such taxes associated with your use of our services, unless you provide valid tax exemption documentation as required by law.
iHostor’s platform and services are designed for individuals aged 18 and above. We do not knowingly collect or process personal information from children under the age of 13 (or the age defined by local laws in your region) without verifiable parental consent. If we discover that we have inadvertently collected data from a child, we will promptly delete the information from our systems. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us immediately at support@ihostor.com so we can investigate and take appropriate action.
It is important to note that iHostor provides hosting services to individuals and businesses who may operate their own websites using our infrastructure. These customers are solely responsible for the content they publish and any personal information they collect through their own websites. If a customer collects data from children or visitors in general, they are responsible for ensuring their practices comply with applicable data protection laws, including the Children’s Online Privacy Protection Act (COPPA), GDPR, or similar regulations. iHostor is not liable for how customers handle data on their hosted websites, and we encourage all customers to maintain a clear and lawful privacy policy on their sites. So contact them directly on their website.
iHostor may share your personal information with a limited number of trusted third-party service providers who assist us in delivering, managing, and improving our services. These may include domain registrars, payment gateways, customer support platforms, email communication tools, analytics services, and data security providers. Such third parties are only given access to the information necessary to perform their specific functions and are contractually bound to use it only for that purpose. We ensure that all third-party partners operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and similar regional standards.
We do not sell, trade, or rent your personal information to marketers or unaffiliated third parties. Any sharing of data is done strictly to fulfill legal obligations, prevent fraud or abuse, enforce our terms, or support essential business operations. In certain legal circumstances, we may be required to disclose your information in response to lawful requests from public authorities. Additionally, if you interact with third-party tools or services through your iHostor account (such as email add-ons or external integrations), those services may independently collect data based on their own privacy practices, and we encourage you to review their policies as well.
At iHostor, we take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, misuse, alteration, or loss. Our security measures include data encryption, secure server environments, firewalls, multi-factor authentication, and regular system monitoring. We also limit access to personal data to authorized personnel and trusted service providers who are bound by strict confidentiality obligations. While we strive to maintain the highest standards of security, no method of transmission or storage is entirely foolproof, and we encourage users to take additional steps to protect their account credentials and data.
iHostor may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make significant changes, we will revise the “Last Updated” date at the top of this page and, where appropriate, notify you through your account dashboard or via email. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after any updates indicates your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should discontinue use of our services and contact us to close your account.
If you have any questions or suggestions about this Terms of Service, do not hesitate to contact us at hello@yourdomain.com
